There is a 2-year warranty on our products. This warranty applies to errors in production and assembly of the product. The problem must occur only during normal use. The best procedure if you have encountered a warranty problem, is for you to take a few pictures and attach them to the warranty form in the link below.
We guarantee that our product will give you an enlargement if used correctly and diligently. In fact, we offer you a money refund if you get no results; If you haven’t enlarged your penis within 600 hours of training, with an average traction of 2000 g, in a period no longer than 6 months, you may apply for our money-back guarantee.
The money-back guarantee can be claimed at any time during your first six months and 600 hours of training with our product (only one refund per customer). 6 months after receiving your product your right to a refund is forfeited. All you need to do is enter your measurements every week in our diary at https://dickdiary.net to keep track of your progress. This link is in our order confirmation.
We kindly ask you to take a picture before and after the treatment, with the product applied with average traction, to make sure you have used it correctly. Please include a ruler placed on the penile column pointing towards the tip of the penis on both pictures.
The request for a return must be notified to us no later than 14 days after the delivery.
The 14-day period starts on the day the order is delivered. Also, if something is missing in the kit, you have 14 days to notify us. After this period, your right to compensation expires.
Please note the right of return on intimate products expires when opening the sealed product packaging. If opened, our products cannot be returned, nor refunded. This limited right of return is stated on the plastic bag in which the product is delivered as well as in our Quick Guide and our sales terms!
If you wish to make use of your right to return the product, you must either get in touch with our Chat through sizegenetics.com or send us an e-mail at [email protected] . Clearly state in your message that you want to use your right of return and refund.
To summarize, to qualify for a return and full refund you must:
2800 Kgs. Lyngby, Denmark
If you have used the device, the best plan is for you to specify the issues you have with the product, and we will assist you in any way possible, to solve them. We also have medical staff at your disposal, if this becomes relevant – at no cost for you of course.
We look forward to hearing from you, and to solve the issues together, but please do not return the product, when 1)-3) isn’t fulfilled.